Privacy policy

Dear user of the MNE Play service,

To better understand the process of collecting your personal data, its processing and the use of cookies within the application MNE Play, you can read the Privacy Policy (hereinafter: MNE Play) below.

Please read and accept the Statement carefully for further use of the MNE Play application. If you do not agree or subsequently withdraw your consent, we will delete your personal data, but you will no longer be able to use the MNE Play app in the part for which registration is required.

1. General information

This MNE Play Privacy Statement applies from 27/11/2024.

This Privacy Statement applies to the collection and processing of your personal data and the use of cookies within the MNE Play application. By registering to use the MNE Play service, you agree to the method of data collection and processing described in this Statement, as well as to the storage and access of cookies on your device. This Statement describes what data we collect about you, how we process it and for what purposes we use it, as well as your rights in relation to your data.

2. Data collection and processing

By entering your personal data (name and e-mail address) in the fields provided for this purpose when registering or by logging in via Facebook, you give your consent to the processing and use of this data for the purpose described in this statement.

RTCG collects additional information about the device you use to access the service through the MNE Play application. The information we collect includes: your IP address, information about your Internet access provider, the type of device you are accessing with, the type and version of your web browser, operating system, screen resolution, and session information.

 

The collected data is processed for the purpose of providing a better service, better customer support, easier registration by eliminating the need for frequent entry of the same data, targeted offer and promotion of program content as well as advertising.

RTCG does not provide information about users of the MNE Play service to third parties in any way. With the obligation of confidentiality, RTCG may allow trusted partners with a contractual obligation of confidentiality access to the necessary personal data for the purpose of ensuring the functionality of the platform for the provision of services and customer support.

Any such third party is prohibited from further processing of your personal data.

Previously collected data (gender, date of birth, address, telephone), which are not required for the stated purpose of processing, will be deleted.

3. Security of your personal data

The data on the servers is stored in a controlled, secure environment, protected from unauthorized access, use or disclosure. In communication between devices, data is encrypted to bring a higher level of security and privacy to the service. We protect data in multiple layers of security, including the industry-leading HTTPS encryption technology.

4. Use of cookies

The MNE Play application uses so-called cookies - a set of data generated by the server and stored by the web browser on the user's disk in the form of a small text file. Files are created when a web browser loads a visited web destination on a user's device, which then sends data to the web browser and creates a text file (cookie).

Cookies are used for a better user experience with the full functionality of the application used, and can be temporary (stored only during the visit to the website) or permanent (they remain stored on the user's computer even after the visit).

RTCG uses third-party cookies to obtain statistical data on the number of visitors and the way in which our application is used. The data collected includes the user's IP address, web browser, operating system and other standard data that is collected and analyzed exclusively in anonymous and bulk form. The RTCG application uses Google Analytics statistics, and the third-party cookie policy can be found HERE.

5. Preventing cookies

If you do not agree to their use, you can easily delete (or prevent) cookies on your computer or mobile device using the settings of the web browser you are using. For more information on managing cookies, please visit the pages of the web browser you are using or click HERE.

Since the purpose of cookies is to improve and enable the use of our application as well as the website and its processes, please note that by preventing or deleting cookies, you may disable the functioning of some tools or cause them to work and look different in your web browser.

6. Retention period

We delete your personal data after your request to delete your user account, and no later than after the expiration of all legal obligations related to the storage of personal data. When deleted, part of the data becomes anonymous, which permanently removes all links to a specific person.

7. Rights of users

We hereby inform you that you have the right to access all your personal data, the right to rectify it, as well as the right to subsequently withdraw your previously given consent.

If you revoke your permissions, your personal data will be deleted, but you will no longer be able to use the MNE Play application in the part for which registration is required. You can delete your personal data in the user settings within the MNE Play app.

If you want to give your permission again, you can do so by registering again.

8. Terms and Modifications

The terms of this Privacy Statement govern the use of cookies and all data collected during the application of the Statement, except for third-party cookies. RTCG reserves the right to change this Statement and the Cookie Policy at any time.

9. Purchase and data protection

On behalf of MNE Play, we are committed to protect the privacy of all our customers. We collect only the necessary and basic data about customers/users and data necessary for business and informing users in accordance with good business practices and in order to provide quality service. We give customers a choice, including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly kept and is only available to employees who need this data to perform their work. All MNE Play employees (and business partners) are responsible for adhering to the Privacy Shield Principles.

When entering payment card data, confidential information is transmitted over the public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology. The security of data during the purchase is guaranteed by the payment card processor, so the complete payment process is done on the bank's website. At no time are the payment card details available to our system.

10. Contact Information

RTCG will be pleased to receive your comments and suggestions regarding this Statement, as well as questions about your rights as a user of the RTCG application. Your comments and suggestions can be sent to the e-mail: ott@rtcg.me

RTCG - Radio Television of Montenegro - National Public Service

Podgorica, Boulevard of the Revolution no. 19